Healthcare Administration Professional with nearly 10 years of experience supporting healthcare operations across pharmacy benefits, prior authorization, and specialty medical practice administration. Experienced in coordinating care between patients, healthcare providers, pharmacies, diagnostic facilities, and insurance organizations while ensuring accurate documentation and timely access to healthcare services.
Previously supported a U.S.-based pain management practice through patient coordination, medical records management, referral support, insurance verification, and provider communication. I have also experienced over seven years with Optum, specializing in medication prior authorizations, pharmacy benefit processes, and clinical decision support.
Recognised for excellent communication, organization, problem-solving, and the ability to manage multiple healthcare cases in fast-paced environments. Passionate about delivering person-centred support and committed to helping individuals access the care and services they need.
