As a Customer Experience Analyst, I review and audit the transactions (email, chat, SMS, calls) of the agents to ensure that they are adhering to the processes and are providing the best customer experience. Handle the data sanitation for different performance dashboards. Interpret and present the data to various stakeholders and suggested improvements where needed.
As a Customer Support Representative, I answered calls, emails, SMS, and chat and provided the best resolution that we can offer to the customers in an efficient manner. I have assisted different clients for a food delivery business, a large e-commerce company in Asia, and a payroll firm in the US.
