I am a dedicated Virtual Assistant specializing in real estate mortgage loan processing with nearly 5 years of experience supporting Australian mortgage brokers. I have a strong understanding of the end-to-end loan process from fact find and document collection to submission, conditional approval, and settlement—and I am highly proficient in tools such as Connective Mercury CRM, ApplyOnline (AOL), and CashDeck. I am experienced in handling PAYG and self-employed applications, lender requirements, compliance documents, and client communications, ensuring files are packaged accurately and efficiently to minimize delays and improve approval outcomes. I pride myself on being detail-oriented, proactive, and reliable, with the ability to work independently while maintaining high accuracy and turnaround times. My goal is to provide consistent, high-quality support that helps brokers scale their business and deliver a smooth experience for their clients.
