Customer Service | E-commerce |REVA Cold Caller Appt Setter

???? Elevate Your E-commerce Reputation with a Shopify Dispute Manager & Customer Support Expert
Looking for someone who can protect your Shopify store’s reputation while delivering exceptional customer experiences?

You’ve found the right person. With over 10 years of e-commerce and Shopify experience, I specialize in dispute management, chargeback response drafting, and customer service excellence that strengthens brand trust and boosts retention.

???? Core Skills & Expertise
? Dispute & Chargeback Management – Skilled in crafting compelling evidence for PayPal, Klarna, and credit card chargebacks. I handle investigations from start to finish, ensuring successful outcomes and compliance with platform policies.
? Customer Support Excellence – Professional, empathetic, and detail-oriented in managing customer inquiries, refunds, and escalations across email, chat, and social media channels.
? Case Analysis & Documentation – Accurate record-keeping and root cause analysis to prevent repeat disputes and improve customer satisfaction.
? E-commerce Operations (Shopify) – Proficient in managing orders, returns, and fulfillment while maintaining seamless communication between customers and logistics teams.
? Reporting & Insights – Tracking dispute patterns, customer sentiment, and feedback to identify process gaps and recommend solutions for long-term improvement.

???? Tools & Platforms
E-commerce: Shopify, Etsy

Customer Support: Zendesk, Gorgias, Freshdesk, Helpscout, Slack

Payment Platforms: PayPal, Klarna, Stripe

Project Management: Asana, Trello, ClickUp, Notion

Communication Tools: Gmail, Outlook, Crisp, WhatsApp Business

Documentation & Reporting: Google Workspace, Excel, Notion

???? Why Clients Hire Me
? Proven Expertise: Years of hands-on experience managing disputes and customer support for established Shopify brands.

? Strong Attention to Detail: Every case is handled with accuracy, empathy, and timely follow-up.

? Trust & Reliability: I ensure your business reputation stays protected while maintaining high customer satisfaction.

???? Let’s Strengthen Your Store’s Reputation
If you need a Shopify dispute manager and CSR who can take ownership of every case, reduce losses, and keep customers happy, let’s connect.

Hire me today and let’s protect and elevate your online business. ????