I have four years of experience delivering high-quality customer service across moderation and support roles. I started as a Content Moderator, reviewing high-risk content, identifying suspicious behavior, and escalating policy violations while maintaining strict compliance standards. I also worked as a Customer Support Specialist, managing inquiries and support tickets using CRM tools such as Zendesk, Notion, and Microsoft systems to ensure efficient and seamless customer support.
I also worked with a company providing services for financial technology firms, where I conducted KYC and KYB verification, performed detailed background checks, and gathered critical data for due diligence. I also contributed to developing comprehensive KYC/KYB due diligence guidelines, ensuring compliance with regulatory requirements across multiple jurisdictions.
I have an above-average typing speed that ranges from 50 to 60 WPM (words per minute). I'm a very computer-literate person and can work on multiple tasks at the same time as I started off as a working student.
I've always strived for excellence since the day I started working, resulting in awards, incentives, and recognition, as well as being one amongst the many to handle different projects for a high chance of being a successful one. I assure you that I'll always provide my 101% and the best quality of work on any task.
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