Are you looking for a proactive Customer Success Specialist who doesn't just answer support tickets, but actually protects your revenue, automates your workflows, and keeps your clients fully engaged?
With over 4 years of freelance and corporate experience, I specialize in building long-term client relationships, reducing churn, and streamlining customer operations for coaches, agencies, and service-based business owners. Because of my background in Banking and Finance, I bring an analytical, ROI-driven approach to Customer Success—monitoring performance metrics while maintaining an empathetic, customer-first approach.
PROVEN METRICS & WHAT I BRING TO YOUR TEAM:
100% Client Retention Rate - Proactively managed accounts and communication for key clients, maintaining perfect retention through strategic check-ins.
30% Faster Ticket Resolution: Managed high-volume customer support queues via HubSpot and GoHighLevel (GHL), cutting down response times significantly.
Revenue & Account Safeguarding: Adept at handling billing, refunds, and financial reporting seamlessly using Stripe, Fanbasis, and Clickfunnels.
Community Growth & Engagement: Boosted active participation by 25% to 40% across client Facebook groups, ----------- servers, and Instagram channels.
TECH STACK & TOOLS I MASTERED:
CRM & Support Helpdesks: GoHighLevel (GHL), HubSpot, Clickfunnels
Payment & Billing Processors: Stripe, Fanbasis
Community & Communication: -----------, Facebook Groups, Slack, Instagram DM
Operations & Productivity: Google Workspace (Sheets, Docs), Notion
HOW I CAN HELP YOUR BUSINESS GROW:
Customer Support & Ticket Management: Handling your daily email queues, support tickets, and chat inquiries with empathy and efficiency so your customers feel valued.
Onboarding & Client Engagement: Ensuring new students or clients have a seamless onboarding experience, maximizing their adoption of your platform or programs.
Community Management: Turning cold groups into highly active, collaborative communities through strategic content, continuous moderation, and interactive engagement.
Operations & Billing Support: Managing client billing issues, processing refunds cleanly, and keeping your performance tracking sheets audit-ready.
I thrive in dynamic, fast-paced remote environments and love turning complex problems into organized systems.
Let’s connect to discuss how I can help streamline your support and retain your clients!
