Four years experienced in IT Industry and provides IT Services such as Phone, Chat, and email Support. Below are my skills and experiences for the past years:
1. Provide L1 - L2 support for users in terms of system i----------- and request using technical and service
knowledge via phone, email, and chat support.
2. Visualize, gather information, analyze, and handle complex situation and escalate it in stipulated time.
3. Work in a team environment successfully, as well as independently.
4. Experienced in Active Directory, VMWare, Citrix configuration, and Network Administration.
5 .Troubleshoot Microsoft Office Applications, Windows OS, VPN, Firewall, Telephony, and web-applications.
6. Experienced in handling Network Printers, Shared Printers, DNS, DHCP, File Sharing, and Microsoft Azure.
7. Proficient in Ticketing System such as ServiceNow, and Remedy, and Connectwise.
8. Four years experienced in MSP (Managed Service Provider).
9. Knowledgeable in Network equipment maintenance including OS updates and firmware upgrades.
10. Experience with ConnectWise suite of products (Manage, Automate, Control)
