Hi, I’m Trinity!
I’m a remote professional with 4+ years of experience supporting online businesses through operations, marketing coordination, lead generation, and administrative support. I enjoy creating organized systems behind the scenes so teams can focus on growth and delivering great results.
Previously, I worked as Head of Operations at ECGroup, where I oversaw daily business operations, managed team workflows, coordinated client communication, and led Virtual Assistant recruitment and onboarding within the company’s consultancy program.
Alongside this, I work as a Marketing Coordinator for Boostify Financial Solutions, where I manage lead distribution, CRM organization, reporting, and communication between marketing and sales teams to ensure leads are handled efficiently and teams stay aligned.
Before stepping into leadership roles, I built strong experience in lead generation, research, customer support, and data operations, including:
• Head of Operations – ECGroup
Oversaw daily business operations, team workflows, client communication, and Virtual Assistant recruitment and onboarding within the company’s consultancy program.
• Operations & Administrative Systems Coordinator – ECGroup
Managed backend systems, onboarding workflows, KPI dashboards, and operational processes using tools like Notion, Google Workspace, GoHighLevel, and Zapier.
• Lead Generation Specialist – ECGroup
Conducted targeted prospect research, qualified leads using LinkedIn and social platforms, and delivered structured databases to support outbound sales campaigns.
• Senior Representative – NTT DATA (Health Insurance Account, Arizona USA)
Assisted U.S. members with medical and dental coverage inquiries, claims processing, billing concerns, and provider coordination, while maintaining strict HIPAA compliance in a high-volume environment.
• Quality Assurance Specialist – Remotasks
Reviewed and validated AI training datasets, ensuring annotation accuracy and maintaining quality standards for machine learning projects.
• General Virtual Assistant – Magic, Inc.
Managed CRM systems, curated lead lists, conducted research, and supported administrative operations for international clients.
• Customer Service Assistant – Magic, Inc.
Handled email and chat support through Zendesk, providing professional and solutions-focused communication for a wellness company.
• Data Entry & Lead Generation Specialist – Richmond Events
Managed prospect databases, researched decision-makers, verified contact information, and delivered organized lead lists to support business development and outreach campaigns.
Through these roles, I’ve developed strong skills in:
• Operations & workflow management
• Lead generation & prospect research
• CRM management & database organization
• Email outreach & appointment setting
• Marketing and sales coordination
• Virtual assistant recruitment & onboarding
• Customer support & client communication
• Data entry & research
• AI data quality assurance
I’m known for being detail-oriented, organized, proactive, and dependable, especially when it comes to keeping projects structured and teams aligned.
Outside of work, I enjoy exploring nature and staying active, which keeps me energized and creative.
If you're looking for someone who can bring organization, reliability, and positive energy to your team, I’d love to connect.
