Hi, I’m Cres — a reliable and detail-oriented Customer Service Virtual Assistant with several years of experience in email and chat support in the BPO industry.
I have handled customer inquiries, resolved issues efficiently, and ensured every interaction is professional and positive. I also have experience assisting with e-commerce customer support, including order tracking, shipment coordination, and handling logistics exceptions to make sure customers receive accurate updates and timely resolutions.
In addition, I have supported shipment scheduling and logistics coordination, helping maintain smooth operations and clear communication between teams and customers.
I’m organized, proactive, and comfortable working independently with minimal supervision. I understand the importance of clear communication, attention to detail, and meeting deadlines while maintaining a high level of customer satisfaction.
I can assist with:
• Email and chat customer support
• E-commerce customer service and order inquiries
• Order tracking and shipment follow-ups
• Shipment scheduling and logistics exception handling
• Data entry and record management
• Administrative support tasks
I am available for 30+ hours per week and am looking for a long-term opportunity where I can contribute consistently and grow with the company. I take pride in being dependable, responsive, and committed to delivering quality work.
If you’re looking for someone who is professional, hardworking, and easy to work with, I’d be happy to support your business.
