I’m a results-driven business professional with a Bachelor’s in Business Administration (Financial Management) from the University of San Jose–Recoletos. With hands-on experience in global finance operations, marketing strategy and customer-centric CRM management, I blend analytical rigor with creative problem-solving to drive measurable growth.Financial Operations & Process Improvement
At Dover Business Services, I manage accounts receivable for North America and EMEA (~ $25 M monthly), ensuring timely collections and credit risk mitigation.
Data-Driven Marketing & CRM Leadership
As Marketing & CRM Specialist at Luxe Global Destinations, I manage our Salesforce-based CRM and website, architecting targeted campaigns and intuitive landing pages. By leveraging customer data and A/B testing, I boosted lead-to-booked-trip conversion rates and strengthened client retention.Customer Success & Technical Support
In my role supporting QuickBooks users at Concentrix CVG Philippines, I achieved a 90%+ CSAT within three months—earning Top Performer recognition—by quickly troubleshooting complex issues and delivering clear, empathetic guidance.Finance Education & Team Leadership
Serving as an officer in the Junior Financial Executives USJ-R Chapter, I coordinated seminars and workshops that elevated financial literacy for 200+ students and secured our university’s Top 10 finish at the national Inter-Collegiate Finance Competition.Technical Proficiencies & Multilingual Communication
Skilled in Google Workspace, Salesforce, GoHighLevel, QuickBooks and Canva. Fluent in Cebuano, Filipino and English, I thrive in cross-cultural teams and fast-paced environments.Outside work, I draw inspiration from sci-fi/dystopian films, historical documentaries and strategy gaming to sharpen my analytical thinking and fuel creative campaigns. I’m eager to leverage my diverse skill set to deliver impactful results and help forward-thinking organizations exceed their goals.
