Results-driven Virtual Assistant and Customer Service professional with 7 years of experience supporting e-commerce operations, technical support, and inbound sales across US, APAC, Australian, and New Zealand markets.
Recent Experience includes:
Virtual CSR Assistant — E-Commerce Store (Jan 2023 – May 2025)
Managed Shopify orders, handled multi-channel support via Zendesk, coordinated with internal teams on Slack, and maintained SLA compliance across all customer touchpoints.
Technical Support Representative & Mentor — TDCX (Apr 2021 – Dec 2022)
Resolved technical issues for APAC, AU, and NZ customers via phone, mentored junior agents, and consistently exceeded monthly KPIs.
Tools I work with: Zendesk · Shopify · Gorgias · Reamaze · Slack · Google Workspace · ClickUp · Airtable · Canva · ChatGPT · Claude
Verified
