A compassionate customer service professional with over two years of dedicated experience in the BPO industry, I excel at problem-solving, technical troubleshooting, and building strong client relationships. My expertise spans meticulous client intake and documentation processes within legal contexts in Mass Tort Department for an injury law firm, as well as providing comprehensive Tier 2 technical support, where I specialized in resolving complex connectivity issues and navigating multiple systems simultaneously for companies like Teleperformance and OfficePartners360. Adept at using CRM software and highly skilled in communication, empathy, and attention to detail, I consistently deliver effective solutions in fast-paced environments and am eager to apply my diverse skill set to a challenging new role.
