I’m a HubSpot CRM Administrator and CRM Operations professional with hands-on experience managing and supporting HubSpot in a SaaS environment.
I’ve served as a primary point of contact for HubSpot-related needs, supporting CRM configuration, workflow automation, data management, troubleshooting, reporting, and day-to-day platform operations. My experience includes building and maintaining workflows, supporting Sales sequences, lead assignment and routing, lifecycle stage management, lists and segmentation, lead scoring, email automation support, and dashboards.
One of my key projects involved creating an automated lead assignment workflow that distributed new leads among Sales representatives, triggered internal notifications, connected with meeting scheduling, and followed up with leads who did not book a meeting.
I’ve also created and maintained dashboards for monitoring trials, renewals, accounts requiring follow-up, and business performance reporting. I’m comfortable working with both Sales and Marketing teams to troubleshoot CRM issues and improve processes.
In addition to HubSpot, I have experience with tools such as Intercom, Zendesk, Jira, Google Workspace, Microsoft Office, and research/data platforms. My background in M&A research has also strengthened my analytical, data management, attention-to-detail, and problem-solving skills.
I’m currently looking for remote opportunities where I can support HubSpot administration, CRM operations, sales operations, customer success, or business process automation.
I’m a self-directed learner, comfortable troubleshooting independently, and focused on building reliable processes that make teams more efficient.
