Experienced Home Care Scheduler/Coordinator with a strong background in managing real-time shift changes, call-outs, and 24/7 staffing needs. I specialize in fast, accurate scheduling using tools like AxisCare, WellSky, and Google Calendar, and excel in high-pressure environments.
I’m skilled in clear communication (phone, text, email), quick problem-solving, and handling sensitive information with full HIPAA compliance. With a reliable home setup and a proactive attitude, I help keep your operations running smoothly and your clients fully supported.
With over 8 years of experience in customer service and back-office operations in the BPO industry, I bring a strong background in administrative support, technical troubleshooting, and client communication — all essential for keeping day-to-day operations running smoothly.
In my previous roles, I was responsible for handling sensitive data, managing customer records, coordinating with healthcare providers, and processing detailed requests via email, phone, and fax. I’m highly skilled in using cloud-based tools like Google Docs/Sheets, CRM platforms including Zendesk, Salesforce, and Oracle, and managing high-volume email queues with professionalism and efficiency.
