I help growing tech companies implement structured IT service delivery without hiring a full-time operations manager.
With 15+ years in enterprise IT environments including banking and global outsourcing firms, I specialize in:
• ITIL-based Incident, Change, and Problem Management
• SLA design and performance governance
• Major incident coordination & root cause facilitation
• KPI reporting & service review cadence
• ITSM optimization (ServiceNow, Jira, Ivanti, ClickUp, Asana)
• ETL & critical data flow oversight
I’ve led transitions from vendor-managed support to fully in-house operations, reduced incident recurrence through structured RCA, and aligned technical teams with business stakeholders for measurable service improvements.
If your team is scaling but lacking operational structure, I provide fractional IT service leadership remotely.
Let’s build a system that works — not just tickets that close.
Verified
