Hi, I'm Customer Success Specialist & Healthcare Professional with expertise in.
Moreover 7 years in Customer Support and Service across Healthcare, e-commerce, Technical, & Financial industries. 2 years in client-facing experience, specializing in Client management, employee development, performance coaching, and process improvement. Skilled in designing and delivering training programs for new hires and tenured staff, ensuring compliance with company standards and client requirements. Strong ability to resolve customer issues and provide exceptional support, backed by 5 years of hands-on experience. I am adept at monitoring performance metrics, conducting needs assessments, and implementing targeted learning solutions to enhance productivity and customer satisfaction. Recognized for strong leadership, excellent communication skills, and the ability to motivate teams to achieve operational goals. I have a proven track record of reducing error rates, improving efficiency, and fostering a culture of continuous learning and professional growth
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