Customer Service/Social Media Manager (Basic Knowledge)

Detail-oriented professional with 6 years of combined experience in customer service, administrative support, and medical virtual assistance. Highly skilled in managing high-volume tasks, handling confidential information, and navigating platforms such as Zendesk, Kustomer, Google Workspace, and other remote tools. Known for being a strong communicator, adaptable team player, and reliable contributor in fast-paced virtual environments. Completed a Social Media Management course and equipped with basic graphic design skills to support branding and content creation.

Tools I Use:
Zendesk
Kustomer
LiveChat
Practice Fusion
Google Workspace (Docs, Sheets, Gmail, etc.)
Slack
Zoom<8efe80624d780eba0c6493ec45140364>Facebook Business Suite
Canva (basic graphic design)
CapCut
Adobe Lightroom
Google Drive
Loom

I’d love the opportunity to support your team and grow further in a collaborative, hands-on environment!