Sales Operations Assistant | Executive Assistant/Operations Assistant
Order Management Assistant | Operations Assistant | Executive Assistant
Hello there! I'm ----------- ----------- from the Philippines. I have over 9 years of experience helping businesses run smoothly by providing administrative support, customer service, lead generation, cold calling, seamless order management, and daily business operations support. I specialize in keeping projects organized, coordinating with vendors, managing orders, and ensuring tasks are completed on time and efficiently.
Here’s how I can help your business:
Cold calling and appointment setting
Lead generation and prospect research
Inbox & email management
Customer service support (live chat, phone, and email)
Administrative assistance
Data entry & data validation
Market research & data analysis
Vendor coordination
Order management
Order processing
Order tracking & follow-up
Order fulfillment
Supplier & vendor coordination
Inventory management
Invoicing & billing support
Payment processing
Accurate documentation
Project tracking and task organization
Process documentation (SOP) creation
Marketing campaign execution
Handle refund & return requests
Track and manage online orders
Data entry and CRM management
Follow-up on orders, returns, and inquiries
Handle payment issues and order-related problems
Assist with purchasing processes
Maintain orderly records, reports, and dashboards
Proactively identify and resolve operational issues
Track campaigns (deliverables, deadlines, posting dates)
Managing schedules and tracking project progress
Facilitate communication across departments
Develop and maintain strong relationships with customers, vendors, etc.
Coordinate with warehouses and shipping partners
Escalate unresolved cases & track tickets accurately in support system
Tools Proficiency:
Salesforce, Trello, Zendesk, Zendesk, Apollo, Canva, CapCut, Calendly, LinkedIn, -----------, Reddit, Chatbot, Zoom, Microsoft Teams, Ring Central, WhatsApp, Avaya, Telegram, Microsoft 365, Google Workspace (Gmail, Docs, Google Sheets, Forms, Drive), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Outlook), OneDrive
Why businesses work with me:
Highly organized, reliable and detail-oriented
Consistently meets deadlines and targets
Strong communication and relationship management
Excellent English communication skills
Comfortable learning new tools and systems quickly
Organised and able to manage multiple cases at once
Experienced in multi-channel communication and project tools
Able to thrive in a fast-paced environment and manage multiple priorities
Able to follow SOPs and meet daily turnaround targets
With reliable hig-speed internet, noise canceling headset, quiet workspace
Invite me for an interview.
I’d love to help your business grow and make operations easier. Feel free to message me — I’m ready to jump in and get things done.
Order Management, E-Commerce, Apollo, Customer Service, Google Sheets, Collection, Data Management, CRM, Communication, English, Customer Support, Inbound Sales, Technical Support, Attention to Detail, Reliability, Tech-Savvy, Phone Support, Inventory Management, Data Entry, Operation Management, Order processing, Customer Support Management, Project Management, Account Management, Administrative Support, Sales, Client Relationship Management, Office and Administration, Executive Assistance, Prospecting, Social Media Management, Ecommerce
