My extensive customer service experience in retail, healthcare, financial services, and eCommerce has equipped me with exceptional skills in communication, customer service, research, problem-solving, and decision-making, both independently and as part of a team.
Accustomed to fast-paced and challenging environments, I excel at multitasking, prioritizing, and delivering high-quality results within deadlines. I approach new tasks and roles with enthusiasm, seeing them as opportunities for professional growth. As a self-motivated and resourceful individual, I consistently achieve objectives with minimal supervision.
I am eager to leverage my skills and experience to bring value to your business. Please feel free to check out my LinkedIn profile for my work history and certifications: www.-----------/in/----------------------------------. Thank you!
General / eCommerce Virtual Assistant Skills/Services:
- Exceptional Customer Service (Front- and back-office support)
- Administrative Support
- Inbound and Outbound Call Handling
- Email and chat support
- Order Processing & Management
- Customer Fraud Prevention and Analysis
- Chargeback analysis & investigation
- Countering chargeback requests on Stripe and Paystation
- Managing customer reviews
- Reviewing and managing sellers
- Microsoft Office Applications
- Google Workspace
- Slack
- Microsoft Teams
- Ring Central
Medical Virtual Assistant Skill/Services:
- Certified Professional Coder - Apprentice (CPC-A)
- ICD-10-CM, CPT and HCPCS
- Revenue Cycle Management
- Accounts Receivable (AR)
- Claim rejections
- Claim denials
- Claims follow-up
- Charge Entry
- Claims Resolution
- Electronic Medical Record (EMR)
- Electronic Health Records (EHR) Management (eClinicalWorks, Practice Fusion)
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Data entry and Recordkeeping
Verified
