E-Commerce Customer Support | Order Management | Amazon Experience
I am an E-commerce Customer Support Professional with experience handling order management, refunds, returns, and customer inquiries. I previously worked as a Customer Service Associate with Amazon Operations Services Philippines, supporting customers through chat and email in a fast-paced online retail environment.
I am familiar with handling order tracking issues, delivery delays, refunds, account concerns, and basic seller-related inquiries. I am detail-oriented, process-driven, and comfortable working with internal systems while maintaining a positive customer experience.
I am proficient in tools such as Slack, Zoom, Google Workspace, Microsoft Teams, -----------, and RingCentral, and I maintain a reliable home setup with backup power (UPS) and redundant internet.
I am seeking a long-term remote role supporting e-commerce businesses where reliability, accuracy, and customer satisfaction are top priorities.
