I’m a reliable and highly organized Client Success and Operations professional with 5+ years of experience supporting clients, customers, executives, teams, vendors, and external stakeholders across Australia and the United States.
My experience includes client communication, customer support, onboarding and intake, email and inbox management, scheduling, documentation, follow-ups, issue resolution, reporting, and cross-functional coordination. I’m comfortable being the day-to-day point of contact and making sure clients understand what needs to happen next.
In my current role with an Australian NDIS provider, I manage high-volume intake, recruitment, onboarding, compliance, documentation, stakeholder communication, and operational reporting. I regularly coordinate with multiple teams, track outstanding requirements, provide clear instructions, follow up on deadlines, and help resolve operational issues.
Previously, I worked as a Chief of Staff and Executive Assistant, supporting founders and leadership teams across different businesses. I managed communications, calendars, meetings, projects, vendors, external stakeholders, and remote teams while ensuring priorities were followed through to completion.
I also have hands-on experience supporting real estate and short-term rental operations, including guest communication, inquiries, follow-ups, smart-lock access, housekeeping and turnover coordination, maintenance and vendor follow-ups, inventory, property inspections, and resolving guest or operational issues.
I’m highly organized, dependable, proactive, and detail-oriented. I work well with established processes and am comfortable handling repetitive tasks accurately while also recognizing when an issue needs escalation. I take ownership of my work and don’t need constant supervision to stay on top of deadlines and follow-ups.
I’m comfortable working with Google Workspace, Microsoft 365, Slack, Zoom, CRM platforms, project management tools, scheduling systems, and other modern business software, and I’m quick to learn new systems and workflows.
Areas I can support:Client Success & Customer Support
* Client Onboarding & Intake* Email, Chat & Phone Support* Executive & Virtual Assistance* Calendar & Meeting Management* Client Follow-Up & Relationship Management* CRM & Record Management* Documentation & Reporting* Short-Term Rental & Guest Operations* Vendor & Stakeholder Coordination* Recruitment & Employee Onboarding* SOPs, Templates & Process Improvement* Administrative & Business Operations
My goal is to become a dependable long-term partner to the businesses I support - someone who communicates professionally, stays organized, follows through, solves problems proactively, and helps keep both clients and internal operations running smoothly.
Verified
