macOS Installation, Configuration & Troubleshooting
Windows 10/11 Administration & Support Microsoft 365 (Office application)
Active Directory (User & Group Management)
Azure Active Directory (Entra ID)
Hardware Installation, Repair & Upgrades Printer, Scanner & Peripheral Support Software Installation, Configuration & Licensing
Network Troubleshooting
Remote Support Tools (Remote Desktop, Zoom)
Apple Device Management (MacBook, iPhone, iPad) Mobile Device Management (Airwatch)
Data Backup & Recovery
IT Asset Inventory & Lifecycle Management
Ticketing Systems (ServiceNow, Jira Service Management)
VoIP & Video Conferencing Support (Zoom)
Google workspace
Google admin
OKTA support
MFA Yubikey / DUO admin support
macOS Proficiency • macOS Installation, Setup & Migration
macOS System Preferences & User Account Management
Time Machine Backup & Restore
Disk Utility & macOS Recovery Terminal (Basic Command Line)
Apple ID & iCloud Configuration
Printer & Peripheral Configuration on macOS
Application Deployment & Troubleshooting
macOS Security & Software Updates
Networking Skills • LAN/WAN Support
TCP/IP, DNS, DHCP VPN Configuration & Troubleshooting
Wireless Network Configuration Network Device Installation (Routers, Switches, Access Points)
IT Asset Management End-User Training & Technical Documentation
Incident & Request Management
Cable Management & Workstation Setup
Audio/Video Conference Room Support
