If you’re looking for reliable support to keep your sales and client processes organised, consistent, and easy to manage, I can help.
I’m Thea, a Sales Operations and Client Success professional with 8+ years of experience supporting sales teams, managing client accounts, and improving customer experience in remote and fast-paced environments.
I specialize in optimizing and managing existing sales and client success workflows, including CRM management and automations, identifying gaps in follow-ups, handoffs, and customer journeys, recommending practical improvements, and ensuring systems are properly implemented, monitored, and maintained. I’m quick to learn new tools and work closely with teams and technical specialists to ensure processes run smoothly and consistently.
What I bring to the table:
• Maintain and organize sales pipelines so no lead is missed
• Support customer onboarding, retention, and day-to-day communication
• Handle sales and customer conversations with clarity and empathy
• Assist with workflows, documentation, and SOPs that keep teams aligned
I take a reliable, detail-oriented approach and focus on making sales and client processes easier to manage, not more complicated.
If you’re looking for someone who can support your sales and client success systems while growing with your business, I’d be happy to connect.
