I am an experienced Virtual Insurance Assistant with over four years of hands-on experience in commercial lines servicing and a solid background in IT support. I specialize in handling insurance servicing tasks such as policy endorsements, renewals, cancellations, certificates of insurance, binders, and evidence of property insurance using EZLynx and AMS360.Throughout my career at CoverDesk, I have supported US-based agencies by managing general liability, business owners policies, workers compensation, and commercial auto accounts. I also communicate directly with carriers, underwriters, and clients to ensure accurate and timely processing of insurance documents.
Before transitioning into the insurance industry, I worked as an IT Support Specialist, maintaining system uptime, troubleshooting platform issues, and assisting teams with technical operations. These skills help me adapt quickly to new tools and CRM systems.
