Award-Winning Customer Success & Sales Professional | 7+ Years Driving Revenue & Adoption in UCaaS at Dialpad, Zoom, & RingCentral
With over 7 years of experience in the B2B technology landscape, I have partnered with businesses to unlock the full potential of their communication and software solutions. My journey has taken me through industry leaders such as Dialpad, Zoom, and RingCentral, driven by a core mission: to transform customer transactions into strategic partnerships that enhance retention and accelerate growth.
I don't just manage accounts; I advocate for success. This commitment has led to significant achievements, including being named a "Zoom Phone Rockstar" for generating the highest revenue in my segment and reaching an outstanding 124.72% of my year-to-date goal. My results stem from becoming an indispensable part of my clients' operations—a sentiment echoed by customers who have described me as "an integral part of the success my team has had."
As a " Customer Success Superhero" at Dialpad, I have demonstrated the ability to lead cross-functional teams in resolving complex escalations. I address issues, build trust, and turn challenges into opportunities. My expertise covers the entire post-sales lifecycle, from strategic onboarding and adoption to proactive account management and renewal execution.
In addition to my professional work, I am passionate about community impact as the Public Image Chair for the Rotary Club of Tanay.
I am always eager to connect with peers in the Customer Success and SaaS sectors to share insights and tackle new challenges.
Let's connect and explore how we can drive the future of customer experience together.
