A results-driven IT service management professional with over 17 years of experience in technical support, service delivery, and vendor management. Proven ability to optimize IT operations, enhance vendor relationships, and ensure compliance while leading cross-functional teams. Adept at strategic problem-solving, performance monitoring and process improvement, delivering seamless IT solutions that align with business objective. Passionate about continuous learning, innovation, and fostering collaboration among stakeholders, internal teams and external partners to drive operational success.
