I am an Operations and Customer Support Specialist with over 5 years of experience supporting healthcare, real estate, and customer service operations in fast-paced, KPI-driven environments.
My background includes customer support, administrative coordination, back-office operations, documentation, scheduling, stakeholder communication, and process management. I have worked in both healthcare and real estate BPO settings, where accuracy, organization, and clear communication were essential to delivering quality service.
In addition to my operations experience, I am proficient in Excel, Google Sheets, and SQL (data querying) for reporting, tracking performance metrics, organizing information, and supporting business processes.
Key strengths include:
• Customer support via voice, chat, and email
• Administrative and back-office support
• Process documentation and SOP creation
• Data reporting using Excel and Google Sheets
• SQL data querying
• Appointment scheduling and coordination
• Stakeholder communication
I am highly organized, dependable, detail-oriented, and comfortable working independently in a remote environment. My goal is to help businesses improve operations, provide excellent customer experiences, and support teams through reliable administrative and operational assistance.
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