I’ve spent the last 8 years mastering the balance between customer experience and operational
efficiency. Starting on the frontlines as a CSR for a Canadian Telco account gave me a deep
understanding of agent dynamics, which I have leveraged over the past 6 years as a WFM Professional.
I am passionate about using data and smart technology to stay ahead of the curve and solve complex workforce challenges.
I value open feedback and collaboration, and I’m ready to help an innovative team work smarter and more accurately.
