My objective is to help e-commerce store owners increase sales and customer retention by providing reliable customer support that turns one-time buyers into loyal customers.
I also manage order processing, fulfillment, and product listings to ensure smooth operations, attract potential buyers, improve conversions, and allow business owners to focus on growing their brand.
My mission is to empower ecommerce businesses by delivering reliable customer support, efficient
order processing, and optimized product listings. My purpose is to streamline daily operations, enhance customer satisfaction, and drive consistent sales growth, enabling business owners to
focus on expanding their brand, scaling operations confidently, and achieving long-term success with efficiency and impact.
To streamline e-commerce operations by delivering exceptional customer support, ensuring efficient order fulfillment, and maintaining accurate, high-converting product listings across
multiple sales platforms. I aim to enhance customer satisfaction, resolve issues effectively, and contribute to business growth by supporting smooth daily operations and improving the overall online shopping experience.
Below are some of the tasks I manage in my current role.
* Email Handling in both Gmail and Live chat using Gorgias, and emails from our
Amazon, eBay, and Walmart accounts.
* Confirming customers' order status, cancellation, refunds, returns, and
replacements.
* Turn customers' negative feedback/reviews into a positive
experience.
* Filing Amazon Claims
* Filing Claims for Lost and undelivered packages through USPS and UPS carriers
* Responding to Amazon Chargebacks, claims, and return requests
* Basic Amazon and Shopify Listing Creation and Optimization
* Basic Amazon Product Research
* Generate shipping and return labels using the different Shipping Systems
Application
* Schedule USPS pick up for order shipment.
*Process and fulfill orders in the following online stores - DAILY.
1. Amazon
2. Shopify
3. eBay
4. Walmart
5. Target
6. Overstock.
And here is the list of several Systems and Software Applications I am an expert in and have a background with.
* Shopify Store and POS
* Amazon Seller Central
* eBay
* Wallmart
* Wayfair
* Tidio- Live Chat support
* Gorgias
* XPS Shipping system
* Pirate Bay Shipping System
* Nineyard - Inventory system
* Canva* Basic Photoshop editing
* ClickUp management tool
* Google Suites
* Ring Central
*Goflow Order Fulfilment system.
* Microsoft Applications (Excel and Word)
LET'S WORK TOGETHER IN GROWING YOUR BUSINESS.
Feel free to visit my personal accounts here
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