Problem Analysis | Problem Solving | Organizational Skills
Customer Service Orientation | Adaptability | Initiative
Strong Interpersonal-Communication skills
Knowledge about customer service applications and administrative procedures.
Languages – Fluent in English
Relevant customer service courses
*Operations SupervisoriQor*
• Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans
• Observes and evaluates tea-----------mbers' performances and completes performance reviews and individual training, improvement, and development plans
• Monitors and evaluates customer service performance. Identifies operational issues and process improvements, and implements strategies to improve performance
• In the Call Center, Manager’s absence assists with the daily management of the center. Performs other related duties and special projects as requested
• Monitors department work productivity reports on trends, and recommends and implements changes to continually improve work productivity
• Manages annual performance review process by writing and delivering performance and pay messages
• Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling, and teamwork delivering excellent customer service
