8+ years in customer service. Now doing it faster, smarter, and with automation. I manage a live multi-platform e-commerce store (Facebook, Instagram, TikTok Shop), handling everything from product listings and order processing to customer complaints and after-sales support. I built automated Messenger workflows that cut response time to under 1 minute.
I work with GoHighLevel, Zapier, Make, and Meta Business AI to build CRM pipelines, lead nurturing sequences, and automated workflows, not just learn them; I actually use them.
I've worked in BPO environments supporting US and Australian clients across telecom and healthcare. I know how to follow processes, meet KPIs, and handle volume without dropping
quality.
Currently upskilling and expanding my AI automation stack. I'm not dabbling, I'm building.
Verified
