Dedicated and versatile professional with 8+ years of customer service experience and nearly 3 years of specialized work as a Healthcare Virtual Assistant and manager. Proven ability to provide high-quality administrative and client support with minimal supervision, while maintaining accuracy, confidentiality, and excellent communication.
HIPAA certified, with hands-on experience in EHR platforms such as Traknet and Practice Fusion. Proficient in productivity and CRM tools including HubSpot, -----------, Time Doctor, Canva, and Slack. Skilled in handling appointment scheduling, data management, patient coordination, and customer issue resolution.
Fluent in English and Filipino, with strong verbal and written communication skills. Certified in Global Communication (Berlitz and Versant passer), MS Excel, Data Storytelling, and Culture Training. Known for being detail-oriented, dependable, and committed to continuous learning and professional growth.
Ready to contribute to businesses seeking reliable, well-rounded virtual support with a customer-first mindset.
