Dedicated BPO professional with 2 years of experience supporting a healthcare account, specializing in provider assistance through both voice and chat channels. Recognized with the Guild of Excellence award for consistently meeting performance metrics and delivering high levels of provider satisfaction. I play an essential role in maintaining efficient healthcare operations by verifying eligibility and benefits. I support healthcare providers by managing incoming calls about patient's claims including those involving appeals and reconsideration requests. Additionally, I handle the coordination of patient's referrals and obtain prior authorizations for routine medical procedures, ensuring prompt and precise processing to benefit both patient's and providers.
