Customer Support Specialist with 6+ years of experience in ecommerce, retail, and financial services support for US and European customers. Experienced in high-volume chat, email, and phone support handling orders, tracking, returns and refunds, subscriptions, and product quality issues.
Skilled in Shopify and Gorgias for end-to-end order and ticket management. Background in KYC verification for a European financial institution, reviewing IDs, passports, and driver’s licenses with strong attention to fraud detection and compliance.
Known for accuracy, fast decision-making, and calm handling of sensitive or high-pressure customer cases in fast-paced environments.
