Hello there! Are you in search of an experienced Customer Support professional with a proven track record? I specialize in providing top-notch customer service via phone, chat, and email, all while keeping costs in check for your company. My diverse experiences have honed my skills and made me an asset in various business contexts.
Work Highlights:
Indra Philippines (Jan 2024 - Present): IT Service Desk
I served as a Level 1 IT Support Specialist, handling hardware and software troubleshooting, VPN setup, and account assistance. My commitment to excellent customer service and technical expertise ensured prompt issue resolution
Google Operations Center Philippines (March 2019 - May 2023):
As a Workflow Management Team Lead, I successfully managed teams, served as a vital link between employees and management, and ensured efficient workflow operations. My skills include decision-making, workload management, and fostering a cohesive team environment.
Cognizant Technology Solutions (September 2015 - March 2019):
In my role as a Subject Matter Expert, I provided top-tier troubleshooting support for YouTube Ads Reservation and Channels. My responsibilities included educating clients, analyzing complex issues, and ensuring client satisfaction. I also contributed to process improvement by updating Help Center articles.
Stefanini Philippines (May 2014 - July 2015):
I served as a Level 1 IT Support Specialist, handling hardware and software troubleshooting, VPN setup, and account assistance. My commitment to excellent customer service and technical expertise ensured prompt issue resolution.
Stream Global Services (Convergys) (August 2013 - May 2014):
As a Customer Support Representative, I excelled in delivering outstanding customer experiences and resolving laptop and network issues, even with irate customers.
Skills and Qualities:
Goal-oriented and self-motivated
Strong interpersonal and communication skills
Analytical thinker with a service-oriented mindset
Exceptional multitasking abilities
Proficient in Microsoft Office and Google apps
Adaptable to change
Clear pre-employment criminal background check
Educational Background:
Diploma in Mechanical Engineering Technology from the Technological University of the Philippines
I bring a unique blend of technical expertise, leadership skills, and a customer-centric approach to any role. If you're seeking a dedicated and adaptable tea-----------mber who can excel in dynamic environments, please reach out. I look forward to contributing my skills and experience to your team's success.
