I am Ivy, I've been a Customer Service Representative for 6 years and have 4 years of freelancing with a dedication to providing 100% client satisfaction to my future clients.
I have good communication, customer service, relationship-building, and teamwork skills. Organizational and time management skills. Keen and attention to detail. Negotiation skills. Assertive and flexible. The ability to be proactive and use your initiative to see what needs doing and to do it.
I'm knowledgeable in Customer Care, Email Management, Social Media Marketing, Data Entry, Lead Generation, Sales, and 45 WPM with 99?curacy.
Tools used before:
Google Sheets
Google Docs
Microsoft Excels
Microsoft Words
Slack, Gmail, H2
Hubspot, Zendesk, Shopify, CRM, Telegence, Opus, Avaya, Graber, Exigo, CSC
Citrix, Atlas, Ring Central, Genesys, Pure cloud
If my profile fits the job, I am just one invitation away.
