I am a customer support agent for an e-commerce business for two years. I have a broad knowledge of how to use Zendesk and Magento. I use my own Social Media Marketing Toolkit and SMM Calendar to generate leads and boost my clients' sales. I handle customers' inquiries and complaints about their orders through email, Facebook chat, and helping them fulfill their orders. I also handle social media accounts, removing negative comments and responding to customer's -----------petencies: Customer Service, Project Management, Data Entry, Administrative Assistance, Data Mining, Converting PDF files to Word/Excel, Sending Emails, Web Researcher, Social Media Marketing. Generating Reviews.
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