With my background as a USRN licensed in New York State and my extensive experience as a Medical Virtual Assistant, I am confident that I would be a strong fit for the role.
I have hands-on experience using various EHR systems, including Office Ally, MDToolbox, and TherapyNotes, and I am comfortable navigating clinical workflows. As a registered nurse, I have handled diverse clinical scenarios both inside and outside traditional healthcare settings.
My professional background also includes working as a Customer Service Representative for Cigna, handling both inbound and outbound calls for insurance-related concerns. I later served as a Clinical Admin Nurse at Optum, where I supported claims clinical review and utilization management, strengthening my understanding of healthcare operations and insurance processes.
In addition, I have extensive Virtual Assistant experience, having supported a Neuropsychologist in New Jersey. My tasks included managing multiple insurance providers such as BCBS, Medicare, Cigna, Athena, and United Health, processing prior authorizations via Cover-----------ds, addressing provider concerns, refilling medications, and handling inquiries related to medication effects. I also worked with a Brain Health Psychiatry office, managing scheduling, calendar organization, email correspondence, spreadsheets, and Google Drive files.
I am flexible, highly trainable, and amenable to working in any required time zone. I work well with minimal supervision and always commit to delivering excellent results. With my clinical background, administrative experience, and strong work ethic, I would be thrilled to contribute to your team.
