My expertise lies in Inbound or Outbound Customer Service, Technical Support, and Social Media Marketing. Over the course of my career, I have handled customer concerns and troubleshooting for renowned companies such as AT&T, Verizon, Comcast and Time Warner Cable. Additionally, I have managed customer inquiries for Best Buy (Online Store), and TURO (Carsharing Company).
Furthermore, I’ve been in the freelancing industry since 2020, and my experiences consist mainly of virtual assistance, data research/entry, content management/optimization, keyword research, SEO, e-commerce store management, product promotion link building, and web and graphic design.
My freelancing experience has earned me a good background in using a wide variety of tools including Drop My Link, Google Docs and Spreadsheets, Google Adwords, WordPress, Joomla, Drupal, CMS, MS Word, MS Excel, Ahrefs, SEMRush, Buzzstream, Grammarly, The Best Spinner, Amazing Academy tools, and social networking sites such as Facebook, Twitter, Instagram, and Pinterest.
In terms of virtual assistance, I spent a total of 1 year assisting clients in handling social media accounts, getting backlinks, answering emails, researching, compiling data, acting as customer support, building/designing their websites, and managing content on their blogs. I’ve covered almost all web-related tasks.
Flexibility, hard work, and determination are the core values I embody in my professional endeavors. I am adaptable to change, result-oriented, dedicated, open to criticisms and always eager to acquire new knowledge and skills. With a positive outlook on life, I approach tasks with heartfelt dedication to ensure the best possible outcome. I firmly believe that loving what you do and finding joy in your job are crucial elements for increased efficiency.
I can stay on top with tasks such as:
?? Executive management (reminders, travel, personal requests)?? Inbox management (schedule meetings, answer emails, "zero"-inbox mentality)?? Data Research/Entry (Reviewing data for deficiencies or errors, Create spreadsheets with large numbers of figures without mistakes)?? Content Management/Optimization (researching keywords, creating engaging content, applying SEO best practices, and measuring the results.)
Below are the tools I have experience in:
?? Wix?? WordPress?? Later?? Getro?? Canva?? Shopify?? Dropbox?? CRM | Hubspot, RingCentral, Freshdesk?? Team Comms | Slack, Ryver, Voxer?? E-signature| HelloSign, AdobeSign?? Visitor/Delivery Management | Envoy, Sine?? Appointment Scheduling | Calendly, AddEvent?? Video Hosting | Vimeo, UScreen, Loom, Zoom?? Project Management | Asana, Trello?? Email Service Provider | Mailchimp, QuickMail, ActiveCampaign
I look forward to the opportunity of working together. Please feel free to reach out anytime -- I guarantee a prompt response.
