I'm a Virtual Assistant here in the Philippines. I have a solid background in IT Support from past work experience with a proven track record of implementing efficient systems and processes to improve response time, customer satisfaction, and overall system proficiency. Knowledgeable in generating leads using well-known lead-Gen system tools and database. Strong expertise in troubleshooting hardware and software issues, reducing resolution time and optimizing asset tracking.
Hard Skills -Hardware and software troubleshooting-Network troubleshooting and configuration-Active Directory administration-Remote desktop support-Hardware and software installation and upgrades-Printer and peripheral device support-Mobile device management-IT asset management-Customer service and communication skills
Soft Skills-Customer Service and Client Relationship Management-Attention to Detail and Accuracy-Time Management and Prioritization-Adaptability and Flexibility-Teamwork and Collaboration-Analytical and Critical Thinking-Technical Aptitude and Knowledge-Patience and Empathy-Conflict Resolution and Negotiation-Documentation and Reporting Skills
**My Virtual Assistant Skills**- Administrative Tasks- Customer Service (Phone, Email, Chat, Video)- Researcher- Product Listing - Appointment Setting and Calendar Management- Data Entry and Management- Lead Generation- Phone Calls (Inbound and Outbound)
**Software Tools**
-Knowledgeable of using ServiceNow (SNOW) ticketing system with 3 years’ experience-Knowledgeable of using Active directory Manager (ADM)-Knowledgeable of using DUO multi-factor authentication-Knowledgeable of using VMware. -Knowledgeable of using Microsoft 365 admin center-Knowledgeable of using Microsoft 365 Apps-Knowledgeable of using LogMeIn and TeamViewer remote software-Experience with Microsoft Endpoint Management (Intune)-Experience supporting IOS and android devices such as (IPAD, iPhone & android phones)-Knowledgeable of using ConnectWise PSA software.-Knowledgeable in providing access request within SAILPOINT IdentityIQ.-Knowledgeable in certification process access and reviews in SAILPOINT IdentityIQ.-Knowledgeable in managing identity searches within SAILPOINT IdentityIQ.
