Customer Support & Helpdesk Specialist | Gorgias | E-commerce | QA

I help businesses deliver fast, organized, and reliable customer support while keeping their helpdesk and day-to-day operations running smoothly.

With 6+ years of experience in customer support, technical support, helpdesk operations, and QA, I’m comfortable handling customer conversations, troubleshooting issues, managing tickets, documenting processes, and working across multiple platforms.

My experience includes Gorgias, Zendesk, ServiceNow, Jira, Shopify, WooCommerce, AfterShip, Yotpo, Klaviyo, WhatsApp, Facebook, Instagram, and other customer support and e-commerce tools.

I can help with:

• Customer support via email, chat, and phone
• Gorgias and helpdesk management
• E-commerce customer support and order issues
• Ticket management, tagging, routing, and automation
• QA and ticket/conversation reviews
• Escalations and complaint handling
• Troubleshooting technical issues
• Knowledge base and process documentation
• Macro, rule, and workflow setup
• Customer experience improvement
• Reporting, admin tasks, and data management

I’m tech-savvy, detail-oriented, quick to learn new systems, and comfortable working independently. I don't just answer tickets—I look for ways to make support processes more organized, efficient, and easier for both customers and agents.

If you need someone who can handle customers while also understanding the systems behind your support operation, I’d be happy to help.