Experienced IT Service Desk & Technical Support Specialist with 6+ years of global support experience (APAC, EMEA, Americas). Expert in ticket handling, i----------- management, Active Directory, O365, VPN, and troubleshooting hardware/software issues. Proficient in ServiceNow, Zendesk, JIRA, and ITIL-based processes. Reliable, detail-oriented, and committed to fast issue resolution and excellent client support.
