Hi, I am Customer Service (Chat/Email Support) savvy. The accounts that I have handled were Telecommunications and E-commerce.
My daily tasks were as follows:
-Tracked customer's order status
-Basic troubleshoot on signal coverage
-Assisted customers with their monthly bill
-Responded to tickets regarding the disputes
Here are also the skills I have learned:
3D ARTIST - ILLUSTRATOR
SIMPLE MOTION GRAPHIC
3D MOCKUP MODELLING
VIRTUAL ASSISTANT
-Photo Editing; Background Removal, Thumbnails, logos, postcards
-Simple Video Editing, through Canva.
-Knowledge in GSuite, Trello, Asana, Slack.
-Knowledge in Microsoft; Teams, Office, Excel, and PowerPoint Presentation.
-Data Entry (Typing and converting Scanned PDF into Excel and Microsoft)
E-COMMERC
Can handle Live Chats.
Answer daily tickets or emails.
Managing and organizing emails.
Knowledge in eCommerce tools like Zendesk, and Magento.
