YOTPO LTD.
Technical Support Engineer
Passionate about providing exceptional customer service and resolving technical issues | Committed to optimizing software functionality and improving user experience.
Marketing Manager
• Managing emails and to a certain degree, social media accounts
• Mentors and develops Store Associates and Store Assistants
• Conducts marketing studies when and where applicable
• Implements integrated marketing communications within the company
• Does basic photography and layout for products used for social media marketing
Product Specialist
• Provide support to customer/users where the product and environment maybe technical or sophisticated in nature.
• Diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware.
• Set-up, install and diagnose all printer driver and communication issues.
• Log, validate and diagnose customer issues, on the full range of Lexmark devices and applications used on the customer site.
• Manages i----------- reported by MPS customers/users via Service Now Online Ticketing System
• Monitoring service desk ticket queue from DB Clients
• Troubleshoots any issues for printers, drivers, hardware software, server and solutions
• Provide an end to end support to Deutsche Bank customers
• Supports LRS/VPSX/MFP Secure Application / Solutions used for badge authentication
• Creates Knowledge Base articles for troubleshooting references
• Do start of day server health checks
• Manages the escalation of support issues quickly and efficiently based on impact and urgency
• Provide training and mentoring new hires
Advance Technical Support Representative
• Advise customers of what product or hosting package they need to what their website building software requires
• Educate customers in basic troubleshooting steps in emails using POP/IMAP for email clients e.g. Mozilla Thunderbird, Microsoft Outlook, Mac Mail and common browser error message
• Assist customers in setting up CMS applications e.g. Wordpress, Joomla and other open source CMS application
• Walk through customers on how to navigate the website and provide assistance to those who are still new in web hosting
• Guide customer’s issue in uploading and putting up their website online
• Assists customers who are still new in web hosting
• Direct customers in setting up the DNS settings of their domain in their own 1&1 control panel
