-Manage large amounts of incoming phone calls.
-Generate sales leads.
-Identify and assess customers’ needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts through open and interactive communication.
-Provide accurate, valid and complete information by using the right methods/tools.
-Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Keep records of customer interactions, process customer accounts and file documents.
-Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
