I'm John Corpuz, a Client Success and Relationship Manager with 7+ years of experience in merchant services, payments, and risk. I help clients get onboarded, stay informed, and renew with confidence, even when the conversation is difficult.
At Paydiverse, I managed a portfolio of 130+ low-risk and high-risk merchant accounts, owning each relationship from onboarding through renewal. I guided merchants through KYC/KYB verification to secure 60+ approved merchant IDs, and improved client retention by 13% by following up proactively and flagging chargeback, refund, and cancellation risks early.
My background in payment risk at Upwork and fraud investigation at JPMorgan Chase taught me how to stay calm under pressure, explain complex compliance requirements in plain language, and protect client trust while holding clients accountable. I've maintained customer satisfaction scores of 90-95% in high-stress, sensitive situations.
What I bring to a client team:
Clear communication and expectation-setting from day one
De-escalation and handling of declines, reserves, and tough conversations
Renewals, account expansion, and upselling of gateway and risk-management solutions
Cross-functional collaboration with sales, compliance, and processor partners
Thorough CRM documentation using Salesforce, HubSpot, and Zendesk
I'm open to Client Success and Client Relationship Manager roles with US-based teams.
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