I am a reliable and detail-oriented Virtual Assistant with over 5 years of experience in customer service, technical support, and account management. I have supported US-based companies in the telecommunications and travel industries, including Straight Talk Wireless and -----------.
My expertise includes handling email, chat, and phone support, managing customer accounts, resolving billing and booking concerns, troubleshooting basic technical issues, and maintaining accurate records. I am highly organized, professional, and comfortable working in fast-paced remote environments.
I am known for clear communication, strong problem-solving skills, and a customer-first mindset. I can work independently, follow processes efficiently, and adapt quickly to new tools and systems.
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