Results-driven Operations Manager with 16+ years of leadership experience in the BPO and customer operations industry, specializing in remote team leadership, performance management, and operational strategy. Proven ability to manage distributed teams, remote service delivery, and cross-functional operations while maintaining strong KPI performance and service quality. Experienced in implementing CRM platforms, performance dashboards, SOP frameworks, and knowledge management systems that enable organizations to scale efficiently in remote environments. Known for building high-performing teams, improving operational workflows, and delivering consistent results across sales, support, and service operations.
