4+ Years of Supporting E-commerce Brands through Marketplace Operations, Store Management, and Technical Support.
Stores: Shopify, Wordpress, Amazon, Walmart, Lowes, Home Depot and etc.
E-commerce Account Management:
| Order Fulfillment and Shipment Preparation
| Account Health Monitoring
| Storefront and Listing Creation and Optimization
| Inventory and Price Management
| Case Management and Proactive Resolution to Account Issues
| Support and Inter Department Coordination
Listing Optimization, Monitoring and Case Management
| Daily Monitoring of Active, Inactive & Suppressed ASIN
| Copywriting (Title, Bullets, Description)
| A+ Content (Design, Copies, Alt Text)
| A/B Testing Listing Elements
| Maximizing Listing Quality
Additional Key Skills on Brand Management:
| Order Fulfillment including Data Management
| Coordination with Warehouse Team
| Storefront Optimization
| Setting Up Deals, Promotions, Brand Tailored Promotions & Attribution Links
| Filing Cases for Reimbursement Request
| Account Health & Listing Monitoring
| Investigating & Resolving Policy Violation and Search Suppressions
| Customer Support: Inquiries, Replacements, Warranty, Returns & Refunds
| Negative Reviews, Feedback & Voice of the Customers
| Amazon Posts (Editing creatives, scheduling and publishing with captions)
Filing reimbursement cases on the following:
| Damaged & Lost Inventory
| Missing FBA shipment units
| Missing, Damaged products on removal orders
SHOPIFY:
| Storefront & Listing Optimization
| Product Upload
| Setting Up Discounts & Coupon
| App Integration
| Customer Support (Inquiries, Replacement, Return, Refund)
| Creating Digital Assets
MARKETPLACES I HAVE WORKED ON:
| Amazon (Seller and Vendor Central)
| Shopify & Wordpress
| Walmart & Ebay
| Etsy & Houzz
| Lowes, Home Depot & Macy's
| Faire & Abound
PLATFORMS for Processing Orders:
| Shipstation
| Veeqo
| Commecerhub (EDI)
| SPS Commerce (EDI)
Verified
