Tired of slow responses and unhappy customers? I’m here to fix that.
With 4 years of experience in eCommerce customer support, I help businesses deliver fast, reliable, and personalized service that keeps customers coming back. I specialize in handling high-volume email and chat support (100+ tickets/day),
resolving complaints, and turning negative reviews into positive outcomes.
Proficient and skilled in support platforms like Zendesk, Gorgias, Reamaze, Shopify, Slack, ChatGPT and DeepL, I manage high-volume inboxes with precision and efficiency, often handling up to 100+ tickets per day without sacrificing quality. I also take initiative in reaching out to dissatisfied customers, turning negative experiences into positive resolutions through attentive follow-up and problem-solving.
With a sharp eye for detail, a proactive mindset, and a strong sense of accountability, I thrive in remote, team-oriented roles and excel at meeting tight deadlines. I am committed to supporting businesses by elevating customer experience, protecting brand reputation, and contributing to smooth daily operations.
Key skills:
-Communication Skills
-Problem-Solving Skills
-Empathy
-Technical Proficiency
-Conflict Resolution
-Administrative Support
-Organizational Skills
-Data Entry
-Product Research & Fulfillment
-Customer Service
-Attention to Detail
Tools:
-Shopify
-Reamaze
-Gorgias
-Zendesk
-Slack
-DeepL
-ChatGPT
-Paypal
-LiveChat
-Gmail
-Outlook
-Google Workspace (Calendar, Meet, Chat, Forms)
-MS Office
-Canva
-MS Teams
-Notion
-Asana
-Trello
Work Experiences:
TELEPERFORMANCE (Customer service representative- Bacolod city, Philippines-----------)
-Respond to customer inquiries via phone, email, and chat regarding travel bookings, accommodations, and services.-Assist customers in making, modifying, or canceling reservations for flights, hotels, and car rentals.-Handle customer complaints and resolve issues promptly, ensuring a high level of customer satisfaction.-Generate reports on customer inquiries, bookings, and service issues to identify trends and areas for improvement.
E-COMMERCE SPECIALIST | CUSTOMER SERVICE REP (Bacolod City, Philippines-----------)
-Respond to customer inquiries via email, live chat, and social media regarding products, orders, and account issues.-Provide timely and accurate information about product availability, features, pricing, and promotions.-Handle customer complaints and concerns, working to resolve issues effectively and efficiently.-Manage returns, exchanges, and refunds in accordance with company policies.-Gather customer feedback and insights to help improve product offerings and overall service.-Maintain accurate records of customer interactions, transactions, and issues in the CRM system.-Thank customers for their business and encourage them to provide feedback or reviews.
CUSTOMER SUPPORT SPECIALIST (EU Dropshipping Company-----------)
-Handled customer inquiries, order issues, refunds, and disputes via email, ensuring timely and professional responses.-Managed Shopify orders, including processing refunds, cancellations, and modifications while maintaining a seamless customer experience.-Resolved PayPal disputes and chargebacks, providing necessary documentation and proactive communication to minimize losses.-Maintained accurate records of customer interactions, refunds, and returns using Google Sheets for efficient tracking and reporting.-Communicated with suppliers to address stock issues, fulfillment delays, and product-related concerns, ensuring smooth order processing.-Led and trained a small customer support team, ensuring they followed company policies, maintained response time standards, and provided high-quality service.-Assisted in improving customer support workflows, optimizing response times, and enhancing overall customer satisfaction.-Ensured high customer satisfaction ratings by delivering empathetic, solution-oriented support and following company policies.
