Dedicated
and results-driven professional with a strong background in
customer
service, claims processing, and administrative support.
Demonstrated
expertise in providing exceptional client care, resolving
issues
promptly, and maintaining high customer satisfaction. Skilled in
effectively
managing inventory, processing claims, and collaborating with
cross-functional
teams. Proficient in Microsoft Office Suite, email
communication,
and data entry. Strong problem-solving and time
management
abilities. Committed to delivering excellence and building
strong
customer relationships.
Work Experience
Organization
– Filepinas Consultancy Inc.
Job
title – Account Manager
Dates
employed - Nov 2023 – June 2024
- Perform credit analysis and review credit
reports of clients- Identify errors, inaccuracies, and negative
items on credit reports
- Dispute erroneous or outdated information with
credit bureaus and creditors
- Negotiate with creditors to remove or reduce
negative items
- Monitor and track the progress of credit repair
process
- Provide advice and guidance to clients on how to
improve their credit scores
- Educate clients on credit management and
financial literacy
- Maintain accurate and confidential records of
client information and transactions
- Communicate with clients regularly and provide
excellent customer service
Organization
- Trajector Medical
Job
title - Client Outreach and Recovery Specialist
Dates
employed - Oct 2022 – Nov 2023
-
Focuses on re-engagement of dormant veteran accounts, improving veteran experience
and
financial recovery of unpaid invoices company wide.
-
Handle veteran inquiries, complaints, and escalations with a focus
on
achieving high veteran satisfaction.
-
Provide accurate and up-to-date information on services, and company policies.
-
Collaborate with cross-functional teams to address veteran needs and ensure
timely issue resolution.
Organization
- J.P Morgan Chase Bank
Job
title - Claims Specialist/Inventory Management
Dates
employed - Feb 2020 – Sept 2022
-
Processed and reviewed claims in accordance with established
guidelines
and procedures.
-
Conducted thorough investigations to determine claim validity and
assessed
potential risks.
- Collaborated
with internal stakeholders and external parties to gather
required
documentation for claim processing.
- Managed
and updated claim records, ensuring accuracy and
compliance
with regulatory requirements.
- Developed
and maintained relationships with clients, providing regular
updates
and addressing inquiries promptly.
Organization
- CONVERGYS / CONCENTRIX
Job
title - AT&T Prepaid Customer Service Representative and Transition
Team
Support Specialist
Dates
employed - Feb 2016 – January 2020
-
Assisted in the training and onboarding of new tea-----------mbers,
ensuring
a smooth transition and integration.
-
Maintained accurate and detailed documentation of customer
interactions
and reported on key performance metrics.
- Resolved
customer complaints and issues, aiming for first-call
resolution
and high customer satisfaction.
- Handled
customer inquiries and provided assistance with AT&T
prepaid
services and products.
